[vc_row][vc_column][vc_single_image image="266"][vc_column_text]<strong>Overview :</strong>

Effective communication creates customer engagement and loyalty and this drives a business forward; substandard communication, on the other hand, can seriously alienate customers and degrade market standing. <strong>COVID-19 has changed the business environment and the way we communicate internally and externally and we need to bridge any real or perceived communication gaps that this may present.</strong>

This 1-hour webinar features a simple but comprehensive model to apply to communication with all internal and external customers to persuade, influence and foster sustainable relationships.

<strong>Speaker:  </strong>Catherine Bentley -Director Marketing &amp; Communication, Power Base Consulting - Dubai

<strong>Key Takeaways:</strong>

In this webinar participants will
<ul>
	<li>Recognize the principles of persuasion in all business communication touch-points with customers</li>
	<li>Identify common communication roadblocks in customer engagement</li>
	<li>Appreciate and be able to apply the HEART model for effective communication in customer service</li>
	<li>Evaluate their own strengths &amp; development areas</li>
	<li>Increase overall confidence in communication skills</li>
</ul>
<strong>Who should attend?</strong>
<ul>
	<li>Professionals working in organizational functions such as Customer Services, Sales, Marketing and HR</li>
	<li>Individuals required to communicate with internal and external customers in both verbal and written formats</li>
	<li>Anyone wishing to improve the professionalism and effectiveness of their business communication to support career progression</li>
</ul>
Click Here to Register:  <b><a href="https://bit.ly/32vDxS8" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://bit.ly/32vDxS8&amp;source=gmail&amp;ust=1619681042651000&amp;usg=AFQjCNHvWjyr2koHIZC9MRE27yZd7KX5aA">https://bit.ly/32vDxS8</a></b>

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